Oracle Customer Support Job, Work From Home, Remote Job In Dubai (UAE)

BASIC FUNCTION

• Answers customer calls to provide technical assistance and troubleshooting with the entire Stryker Communications product line.
• Will initiate RMA’s and follow on customer support as needed based on initial troubleshooting performed.
• Opens Trouble Tickets/Service Requests Enters customer issues data and information into computer based data tracking system.

RESPONSIBILITIES

• Answers phones within prescribed standards to achieve desired customer satisfaction levels of support.
• Enters information into Oracle based modules pertinent to Technical Support and Customer Service needs.
• Documents process of technical support form initiation of call through problem resolution of situation including all quality records involved.
• Keeps team members and supervisor informed of issues requiring FDA notification and MDR reporting.
• Responsible for compliance with standard written procedures and quality documentation of company policies and documentation of the Technical Support department.
• Will train new personnel in one on one settings.
• Work on projects relating to the Technical Services department.
• May manufacture test equipment or fixtures for field use.
• Other duties as assigned by manager.
• Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met.

Oracle Customer Support Job, Work From Home, Remote Job In Dubai (UAE)

Top 10 Interview Questions

Can you tell us about yourself?

What interests you about this position?

What are your strengths?

What are your weaknesses?

Can you give an example of a time when you solved a problem creatively?

How do you handle stress and pressure?

How would you describe your work style?

Can you tell us about a time when you had to work with a difficult colleague or supervisor?

How do you stay organized and prioritize tasks?

What are your long-term career goals?

Document Required

Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read the Official Notification Before Applying.

• Document – Qualifications certificate with mark sheets.
• Passport size Photographs
• Signature

How to apply

1. All the eligible candidates can apply for This Job as mentioned below
2. Read the official notification carefully From the Official Website.
3. Read the Notification Carefully Before Applying.
4. Fill out The Application Form (The link Is Given Below)
5. Attach the Required Document and Passport Size Photo with Signature.
6. Then Submit. Done.